Returns & Exchanges

At Plug, we stand behind the quality of our certified pre-owned electronics with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we offer full refunds or exchanges to ensure you stay connected with confidence.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Device

Factory reset your device to remove all personal data and disable 'Find My' features to ensure the return can be processed successfully.

3

Pack and Ship

Securely pack the electronics in their original packaging if possible and attach the prepaid shipping label provided via our portal.

4

Inspection and Refund

Once our technicians verify the device's condition, we will process your refund or ship your replacement within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing